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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jack Funk

Jack Funk

September 26, 2024

5  out of  5
rating by Jack Funk
"We have been with Courtney as long as she has been in the business. She and her entire staff are always courteous, friendly, and efficient. We have all of our insurance coverage with their team and have always been happy with their good service on our occasional claims and rate adjustment issues."
We responded:
"Jack, thank you so much for your kind words and continued trust in our office! I'm glad to hear that you find our team courteous, friendly, and efficient. It's wonderful to know that you've been satisfied with our service on your claims and rate adjustments. We're always here to help with any of your insurance needs. - Courtney Khashabi - State Farm Insurance Agent, Concord, CA"
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Redmond Lyons

September 10, 2024

5  out of  5
rating by Redmond Lyons
"Michelle has been incredible to work with in Kourtney's office! She's helped write a number of policies; personal car, home, and business, She's always really clear of what coverage options are available, what they mean, and looked out for any savings opportunities. Her help has been greatly appreciated!"
We responded:
"Thank you for your wonderful review, Redmond. I'm glad to hear that Michelle has been so helpful with your auto, home, and business policies. We appreciate your kind words and are grateful for your trust in our office. If you need any further assistance, we're always here to help! - Courtney Khashabi - State Farm Insurance Agent, Concord, CA"
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Tom Thai

August 16, 2024

5  out of  5
rating by Tom Thai
"Michelle is amazing and helped me solve my issue quickly and with a great personal touch!!!!"
We responded:
"Hey Tom, Thanks for the awesome review! I'm glad Michelle could help you out quickly and with a personal touch. We appreciate your feedback and are here if you need anything else. - Courtney Khashabi - State Farm Insurance Agent, Concord, CA"
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De Anna Malcolm

August 7, 2024

5  out of  5
rating by De Anna Malcolm
"I have been a client of this office for close to 50 years. Every time I have needed their services, they have helped me to get the job done with patience & creativity. Each person has gone out of their way to help me figure out how best to manage my damaged car or house.They have backed up the larger State Farm services and helped me maximize the care I needed. Most recently, one staff member personally called and worked with the main company to reinstate payment of an expense that had previously been correctly approved. I never hesitate to call this office for help because I know they will guide me to resolve any issue."
We responded:
"Hey De Anna! Thanks so much for the 5-star rating! I'm really glad you're satisfied with our service. If you ever need anything else, feel free to reach out! - Courtney Khashabi - State Farm Insurance Agent, Concord, CA"
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Gerry F

August 1, 2024

5  out of  5
rating by Gerry F
"Very knowledgeable and friendly. Got everything I needed to accomplish what I was doing. I wish every business I dealt with had a Courtney"
We responded:
"Hey Gerry! Thanks a bunch for the awesome review! I'm so glad you found everything you needed and had a great experience with us. If you ever need anything else, don't hesitate to reach out! - Courtney Khashabi - State Farm Insurance Agent, Concord, CA"
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Spirit Heart

June 25, 2024

5  out of  5
rating by Spirit Heart
"Super amazing company, helped me through out my entire time there. Great savings, highly recommend!!"
We responded:
"Thank you for your fantastic review, Spirit! We're thrilled to have provided you with amazing savings and support throughout your time with us. Your recommendation means a lot, and we're grateful for your kind words. Please don't hesitate to reach out for any future insurance needs or questions! - Courtney Khashabi - State Farm Insurance Agent, Concord, CA"
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Adam Krause

June 20, 2024

5  out of  5
rating by Adam Krause
"We’ve been working with Courtney and her team for years, and it’s always been a pleasure. Courtney is genuinely invested in our wellbeing, and she works hard to make sure we have the right policies to suit our needs. She has a very personal and caring approach that isn’t typical for other large insurance companies that I’ve worked with in the past, which is why we’ve stuck with State Farm as long as we have."
We responded:
"Adam, I’m so happy to read this really nice review! Thanks so much for sharing your experience with me and my team. "
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Dr. Chatha

May 17, 2024

5  out of  5
rating by Dr. Chatha
"They have been a great partner for my office located in Concord. Giovanni in particular has been prompt with all queries and comprehensive with responses. Rare find."
We responded:
"We're pleased to have been a great partner for your office in Concord! Your positive feedback about Giovanni's prompt and comprehensive assistance means a lot to us! We're grateful for the opportunity to serve you and look forward to continuing to provide top-notch service for your insurance needs in the future! - Courtney Khashabi - State Farm Insurance Agent, Concord, CA"
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Carlos Aguilar

April 1, 2024

5  out of  5
rating by Carlos Aguilar
"Excellent attention"
We responded:
"Thank you for the excellent review, Carlos! We appreciate your kind words. - Courtney Khashabi - State Farm Insurance Agent, Concord, CA"
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John Villanueva

December 13, 2023

5  out of  5
rating by John Villanueva
"Working with the team is always a pleasure. They are so quick to take care of my questions. Courtney has a warm personality knows her stuff."
We responded:
"Thank you so much!! Happy to help!"
Profile photo of Nicollette Guillen

Nicollette Guillen

November 15, 2023

5  out of  5
rating by Nicollette Guillen
"Beyond 5-star service! Courtney is, hands-down, a true professional who explains everything very clearly. She is honest, genuine, efficient, and kind. Her business is very personalized and she simplifies the confusing world of insurance for me. Would recommend her to all!"
We responded:
"Nicollette, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help protect what matters most."
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Jessie S

November 12, 2023

5  out of  5
rating by Jessie S
"I was pleasantly surprised to discover that State Farm offers pet insurance, and my experience with Courtney Khashabi and her team has been outstanding. They are not only professional but also incredibly knowledgeable and patient. Courtney and her team took the time to explain all the options available for pet coverage, answered all my questions, and helped me choose the best policy for my beloved pet. Their expertise and genuine care put me at ease, knowing that my furry family member is in good hands. I trust Courtney Khashabi and her team at State Farm, and I wouldn't hesitate to recommend their office to my family and friends. If you're looking for insurance and a team that truly cares, you've found it here."
We responded:
"Thank you so much for taking the time to share your positive experience with us. It warms my heart to hear that you were pleasantly surprised and satisfied with the level of service provided. We genuinely value the well-being of your furry family member, and it's wonderful to know that our team's professionalism, knowledge, and patience resonated with you. We understand that choosing the right pet insurance is a crucial decision, and I'm glad we could assist you in navigating through the available options to find the best policy for your beloved pet. If you ever have more questions or need further assistance, please don't hesitate to reach out. Thank you again for choosing our State Farm Agency for your pet insurance needs."
Profile photo of Joseph Desamais

Joseph Desamais

October 30, 2023

5  out of  5
rating by Joseph Desamais
"Michelle was awesome and super helpful with my rushed request."
We responded:
"Joseph, we’re glad to hear that Michelle was able to help you with your coverage needs!"
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Ted Priebe

October 28, 2023

5  out of  5
rating by Ted Priebe
"Courtney went over and above to assist my family with a State to State insurance transfer. Her entire team was responsive, supportive, patient - great experience. Highly recommend her."
We responded:
"Ted, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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Peter Im

October 4, 2023

5  out of  5
rating by Peter Im
"Called and spoke to Michelle about updating the coverage on my car insurance since I drive way less now. She was incredibly warm yet professional, showed a ton of empathy while handling my issue,, and the response from the team was prompt and exactly what I was looking for. Thanks, all!"
We responded:
"I’m so pleased that you shared your good experience! Thanks Peter!"
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OPHollie Monroe

September 17, 2023

5  out of  5
rating by OPHollie Monroe
"Courtney was exceptional every step of the way. We thought this would be complicated but Courtney explained everything so clearly every step of the way. We never felt pressured and loved all the options she offered us for our family and our needs and our budget!"
We responded:
"Thank you for the lovely review Hollie and for letting me help you! "
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Tim Jackson

August 27, 2023

5  out of  5
rating by Tim Jackson
"Had the pleasure to work with Michelle switching over auto insurance with State Farm. She is amazing! Explained all the insurance lingo to me and gave great advice. Love her."
We responded:
"Wonderful to hear! Thank you Tim for trusting us with your auto insurance. Michelle was so happy to help. "
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Brittny Arens

August 25, 2023

5  out of  5
rating by Brittny Arens
"Michelle has been amazing and adding and changing my policy. She is kind, professional and personable person. Highly recommend this team!"
We responded:
"Brittny, thanks for sharing this. We’re happy to help with your insurance and enjoy working with you!"
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Catherine Nelson

August 17, 2023

5  out of  5
rating by Catherine Nelson
"How many people can say they have been with the same insurance agency for 50 years? Two insurance agents retired on us in that span of time. Now our third agent informed us he is completely new. Our insurance agency is going through major changes and we felt it was time to look around. We are very active in the community and asked for recommendations from a wide network of individuals. Surprisingly, quite a few people told us whom they were with and told us they were either not satisfied with their agent or could not recommend their insurance agency or both. Of the people we asked, Courtney Khashabi’s State Farm Insurance Agency in Concord received quite a few positive comments. Going with State Farm would mean a switch after many decades. Michelle answered our call and took the time to answer all our questions and address all our concerns. Fortunately, we knew exactly what we wanted and she tailored our policies to accommodate our needs. We covered a lot of details with Michelle and got exactly what we needed. She suggested adding an umbrella policy, which we had not even thought about. We found her extremely knowledgeable and responsive to our needs. Michelle had our policies switched over in no time. Courtney Khashabi’s State Farm Insurance Agency has received many accolades. After working with her office, we understand why this office has received so many positive comments and would like to add our experience and sincere thanks!"
We responded:
"Catherine, I’m so grateful for you taking the time to share your experience working with Michelle. Your kind review made our day!"
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Young Charc

August 11, 2023

5  out of  5
rating by Young Charc
"Michelle Hellum has been working with me to get my claim sorted out and it has been a great experience so far she is doing all she can to get the claim figured out for me."
We responded:
"Thank you for the five-stars! Michelle is a wonderful member of our team, and we’re glad she was able to assist you with your claim."
Profile photo of Ted Tsang

Ted Tsang

August 11, 2023

5  out of  5
rating by Ted Tsang
"Highly recommend Courtney for your State Farm Insurance needs. Friendly, personable and knowledgeable in tailoring your home and auto needs."
We responded:
"Ted, we appreciate your kind words! Thank you for trusting us with your home and auto insurance policy. We value you for letting us be your good neighbor!"
Profile photo of Kaitlyn Mara

Kaitlyn Mara

August 10, 2023

5  out of  5
rating by Kaitlyn Mara
"Michelle has been a great help in getting me a quote and went above and beyond to ensure I had all the information I needed. There was absolutely no pressure to sign up or pay anything. Highly recommend to anyone living in the Concord area!"
We responded:
"Kaitlyn, we’re so happy to hear this! Thank you for saying that. "
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Gabby ruiz

August 4, 2023

5  out of  5
rating by Gabby ruiz
"I always get well taken care of here. Any questions I have, I get an immediate response! I get a well described explanation & any issues Giovanni is quick to help resolve it!"
We responded:
"Thanks for sharing your experience Gabby! We’re happy to take care of your insurance needs. "
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Yvonne May

December 13, 2022

5  out of  5
rating by Yvonne May
"Absolutely wonderful woman. Very helpful and patient with all my questions. East office access, friendly staff"
We responded:
"Yvonne, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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Eddie

November 17, 2022

5  out of  5
rating by Eddie
"I had a bad experience with a different State Farm office and was considering leaving State Farm altogether but decided to give a different office an opportunity. I read reviews and decided to give Courtney’s office a chance. From the start it was a much better experience. I had assistance from Giovanni who could not have been any more helpful. He fixed the mess that came with the previous office and went above and beyond to help me out. This office is more transparent and has answered every question and concern I had, I would recommend."
We responded:
"Thank you, Eddie, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Giovanni, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"